Q: WHERE ARE MY ITEMS COMING FROM?

Almost our products are placed at warehouse in USA, some of our items are located in Vietnam, so it will take some time to ship from Vietnam.

Q: HOW CAN I MODIFY MY ORDER?

• We only allow order modification within 3 hours since payment.
• If you cannot connect to our ticket system above, please email to our support email: cs@thefriday89.com

Q: CAN I RECEIVE MY ORDER IN MY COUNTRY?

We only support shipping in the US.

Q: HOW CAN I TRACK MY ORDER?

• We provide tracking numbers for all orders.
• It may take up to 5 - 8 business days after your order has shipped for your tracking information to become available online (it might take longer depending on how fast the postal services are processing shipments).
• You can track your order via below link: https://17track.net 

Q: WHAT IS YOUR RETURN AND REPLACEMENT POLICY?

Because our products are designer and unique, we only return or replace your order in one of those requests below:

• The products have been crashed or damaged.
• The bracelet quality is not good or not the same as pictures on our website.
• Different design or size from your order.

Q: WHICH EVIDENCE SHOULD I SUBMIT FOR RETURN OR REPLACEMENT?

• Submitting all evidence to clarify shipping/product error is very important to our return/replacement process.
• Please note that all required pictures must be sent. Otherwise, we cannot provide return/replacement items.
• You can find the attached pictures for example:
• Picture of the shipping label
• Picture of product SKU
• Picture of the product and the error you found out (material flawed, different design, different size)

Q. What payment methods do you accept?

Now we only accept Visa,Master Card payment method, other payment methods are temporarily not available.